Courses

General Management Courses

• Delivering excellent customer service
• Effective coaching and mentoring
• Negotiation and influencing skills
• Performance appraisal
• Presentation skills
• Serving internal customers
• Team building
• Time management

Leadership Courses

• Supervisory skills
• Team Leader/ Assistant Managers skills
• Management skills
• Senior manager skills

Sales Courses

• Managing sales in a business to business environment
• Sales induction for new recruits
• SMART selling
• Sales: business to consumer

Customer Services

• Exceeding customer expectations through excellent customer service
• Exceeding customer expectations through improved managerial skills
• Serving internal customers
• Dealing with customer conflict
• Telephone skills training